Question 1

How do you price video cleanup work?

Accepted Answer

We bill per artist-hour at $25/hr (standard) or $20/hr for bulk orders of 5+ shots. Every project gets a fixed per-shot quote up front — no surprise overages.

Question 2

Is a quote free?

Accepted Answer

Yes. Send your reference clip or shot description through the contact form or chat and we will reply with a fixed quote within 1 business day.

Question 3

Do you offer a sample test?

Accepted Answer

Yes. For most services we can run a paid sample on a single shot so you can evaluate quality before committing to a larger order.

Question 4

How fast can you deliver?

Accepted Answer

Single-shot jobs typically deliver in 24–72 hours. Larger packages get a written delivery window the moment we confirm the quote.

Question 5

Can you handle rush jobs?

Accepted Answer

Yes — rush turnaround is available with a surcharge depending on shot complexity and runtime. Mention your deadline in the brief and we will quote accordingly.

Question 6

How do I receive the final files?

Accepted Answer

You will get a private download link through your project dashboard. Assets stay available for 7 days, and we can extend access on request.

Question 7

Which formats do you accept?

Accepted Answer

We handle ProRes, DNxHR, H.264/H.265 (MP4/MOV), EXR sequences, and PNG sequences. For very large plates we provide a direct Cloudflare R2 upload link.

Question 8

Which formats do you deliver in?

Accepted Answer

Match your input by default — usually ProRes 422 HQ or DNxHR. We can also deliver EXR sequences for compositing pipelines.

Question 9

What about resolution and frame rate?

Accepted Answer

We support up to 8K and any frame rate (23.976 through 120 fps). Color space (Rec.709, Log, ACEScg) is preserved end-to-end.

Question 10

How do I pay?

Accepted Answer

We invoice through NSave. Once your quote is approved, you receive a secure NSave invoice link in your dashboard and chat — pay by card or bank transfer.

Question 11

When do I pay?

Accepted Answer

Standard projects: 100% on invoice approval before work starts. Larger packages (10+ shots): 50% upfront, 50% on delivery — let us know if you need split billing.

Question 12

Do you offer refunds?

Accepted Answer

Yes — see our full refund policy. Short version: if we miss the agreed quality bar and cannot fix it in revisions, you get a refund.

Question 13

Do you sign NDAs?

Accepted Answer

Yes. We sign mutual NDAs within 1 business hour. We also work under your existing NDA template if you prefer.

Question 14

Where is my footage stored?

Accepted Answer

On encrypted Cloudflare R2 buckets, isolated per project. Assets are auto-deleted 7 days after final delivery unless you request retention.

Question 15

Will you show my work as a case study?

Accepted Answer

Never without written permission. Default is full confidentiality.

Question 16

How many revisions are included?

Accepted Answer

Every shot includes up to 2 rounds of revisions against the original brief. Additional rounds or scope changes are quoted before any work continues.

Question 17

How do I give feedback?

Accepted Answer

Through the live chat inside your project dashboard. Most teams use frame.io–style timecode notes ("at 02:14 the wire still flickers") and we turn revisions around in 24–48 hours.

Question 18

Who do I talk to during the project?

Accepted Answer

A senior artist + project lead are assigned to every job. Same humans, start to finish — no account-manager hand-offs.

Answers, straight up.

Pricing & Quotes

Turnaround & Delivery

Files & Formats

Payment

Confidentiality & NDAs

Revisions & Communication

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